Kohl's Beckley in Beckley, WV Open now

Reviews about Kohl's Beckley

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  December 29, 2019, by Unknown Name
  Always enjoyed shopping here! The only place that I can walk in and find what I'm looking for that will fit. Do not recommen ordering from Kohl's due to the unprofessional experience that I have had with customer service. I ordered merchandise from Kohl's and when I received the shipment, my shipment package was damaged, as well as the merchandise inside, and the receipt, and half the order was missing. Well after receiving the packaged, I immediately contacted customer service, and they told me that Kohl's would refund money on the damaged item, and the missing items would be sent out, but they couldn't give me any information on the items that they we're shipping out, such as order # tracking #. They also told me that I'd receive an e-mail within 24hours. Well three days went by I contacted customer service again, the only thing that they could say is you'll revive an email. Okay a week in a half went by still haven't heard anything, so I contacted customer service once again for the third time and all they could say is you'll revive an email, and that they are investigating the missing items, but still couldn't give me any information on anything still. Okay so it's been two in a half weeks. Still nothing! Would NOT recommend ordering from Kohl's, because of this matter. Very Unprofessional!